Customer Service Executive
Luxury Watch Brand
|Gurgaon (Ambience Mall)
Job Description
💼 Job Title: Customer Service Executive – Luxury Watch Brand
🕒 Experience: Minimum 1–2 years in luxury retail or premium customer service
About the Brand:
Join a prestigious Luxury Watch Brand known for exquisite craftsmanship, iconic timepieces, and high-net-worth clientele. Deliver world-class service to customers and ensure an exceptional luxury retail experience.
Key Responsibilities:
Deliver exceptional customer service across all touchpoints – in-store, phone, and email.
Provide product guidance on luxury watches, features, and care instructions.
Assist clients with purchase decisions, customization, and after-sales services.
Handle customer queries, complaints, and warranty claims professionally.
Maintain accurate customer records and follow-ups using CRM systems.
Collaborate with store and sales teams to ensure smooth operations.
Maintain brand standards in communication and service etiquette.
✅ Required Skills
Luxury Customer Service Excellence (Primary Skill)
Strong knowledge of watches and timepiece mechanics
Excellent communication & interpersonal skills
Attention to detail and professionalism
Problem-solving & conflict resolution skills
CRM & basic digital tools familiarity
Ability to work in a fast-paced luxury retail environment
🎓 Qualifications
Bachelor’s degree preferred
🕒 Experience: Minimum 1–2 years in luxury retail or premium customer service
About the Brand:
Join a prestigious Luxury Watch Brand known for exquisite craftsmanship, iconic timepieces, and high-net-worth clientele. Deliver world-class service to customers and ensure an exceptional luxury retail experience.
Key Responsibilities:
Deliver exceptional customer service across all touchpoints – in-store, phone, and email.
Provide product guidance on luxury watches, features, and care instructions.
Assist clients with purchase decisions, customization, and after-sales services.
Handle customer queries, complaints, and warranty claims professionally.
Maintain accurate customer records and follow-ups using CRM systems.
Collaborate with store and sales teams to ensure smooth operations.
Maintain brand standards in communication and service etiquette.
✅ Required Skills
Luxury Customer Service Excellence (Primary Skill)
Strong knowledge of watches and timepiece mechanics
Excellent communication & interpersonal skills
Attention to detail and professionalism
Problem-solving & conflict resolution skills
CRM & basic digital tools familiarity
Ability to work in a fast-paced luxury retail environment
🎓 Qualifications
Bachelor’s degree preferred
Requirements & Skills
Graduate
Key Skills Required
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