Refund Policy

Effective Date: October 8, 2025

Academy of Retail Excellence is committed to student satisfaction and transformative learning experiences. This Refund Policy outlines the circumstances under which refunds may be requested and processed.

Students may request a full refund within 7 calendar days of enrollment if no course materials have been accessed or downloaded, no classes have been attended (online or offline), and no study materials have been shipped or received. After the 7-day period or upon accessing course materials, refunds will be evaluated based on the criteria outlined below.

Registration fees, administrative charges, accreditation fees, and costs for physical course materials that have been shipped or delivered are non-refundable. Job assistance service fees, counseling charges, and placement support costs are non-refundable once services have been initiated. Discounted or promotional course fees may have different refund terms, which will be clearly communicated at the time of enrollment.

If AORE cancels a course or program due to insufficient enrollment, faculty unavailability, or unforeseen circumstances, enrolled students will receive a full refund of course fees or the option to transfer to another available course of equivalent value. AORE will notify affected students as soon as possible via email or phone and process refunds within 14 business days.

To request a refund, students must submit a written request via email to the official AORE contact address provided on the website, including full name and enrollment details, course name and enrollment date, payment receipt or transaction reference, reason for the refund request with supporting details, and preferred refund method (original payment mode). AORE will acknowledge receipt of the request within 2-3 business days and provide a decision within 7-10 business days.

Approved refunds will be processed within 45 business days from the date of approval. Refunds will be credited to the original payment method used during enrollment. In case of payment through bank transfer or demand draft, students must provide accurate bank account details including account holder name, account number, IFSC code, and bank name for refund processing.

As an alternative to refunds, students may request to transfer their enrollment to a future batch or different course within AORE's offerings. Transfer requests must be made in writing and are subject to availability and approval by AORE. One-time transfer is permitted within 6 months of original enrollment date.

Once a certificate of completion has been issued to a student, no refund will be provided regardless of the circumstances. Students who have utilized job assistance services and secured employment through AORE's placement team are not eligible for refunds.

If students are dissatisfied with the refund decision, they may escalate the matter by contacting the Directors at AORE for review. AORE is committed to fair resolution and will consider each case on its individual merits.