Job Title: Floor Manager
Industry: Retail
Job Summary

We are looking for an experienced and energetic Floor Manager to supervise daily store floor operations and ensure excellent customer service. The candidate will be responsible for managing staff on the sales floor, assisting customers, and ensuring smooth store operations while achieving sales targets.

Key Responsibilities

Supervise and manage daily floor operations in the store

Ensure excellent customer service and resolve customer queries

Monitor sales activities and support the team to achieve sales targets

Coordinate with sales associates and department teams

Maintain store cleanliness, display, and visual merchandising standards

Monitor product availability and coordinate with inventory team

Train and guide floor staff to improve performance

Handle customer complaints professionally

Ensure store policies and procedures are followed

Required Skills

Strong communication and leadership skills

Good customer service skills

Team management ability

Sales and target-oriented mindset

Problem-solving skills

Basic knowledge of retail operations

Qualifications

Graduate in any discipline

Retail or sales experience preferred